Returns & Exchanges
At Cerwin-Vega, we stand behind the performance of our audio equipment and offer a 30-day return window for products in original, resaleable condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your audio needs.
Initiate Your Request
Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the item in its original factory packaging, including all manuals, accessories, and protective inserts, to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible.
Inspection and Refund
Once our technicians verify the product's condition at our warehouse, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing